How is the customer service so insanely bad??

[Aaron1197]

Been 5 days going back and forth with at least 50 different agents, constantly promising help, but then send the case to another ** Agent who starts the whole process again the next day ** to looks at the history. I've talked to many supervisors, escalation teams, they are all utterly useless. How do I get help from someone competent, higher position??

**[Content removed in line with the Community Center Guidelines- Please be respectful when talking about our Support Staff.

[Mike-And-Jane0]

@Aaron1197 The best advice is to avoid customer services and indulge in self help. Do you really need their help?

[Jim448]

Yes. Insanely bad. Bad. Insane. I have communicated over the last seven days with a dozen support agents, none of which have been able to get my listings working. The back-and-forth between the agents and me reads like an Abbot and Costello comedy routine. Including, "Our engineers have been unable to solve the problem. It's been 48 hours now, so we shall declare the problem solved and the case closed." AirBnB used to provide decent customer support. What happened?

[Beth6699]

The simple answer is you can't. They have intentionally set it up to separate the customer/host from the actual employees of Airbnb who have the authority and ability to help you. Their help page is atrocious, then they send you to a bot who never has the answers you need, then if you call, you get an outsourced overseas call center in India with some well meaning person who has been given a script and has no ability to do anything for you other than say "I'm so sorry for your frustration" and then you'll get a million follow up emails from bots but no one will ever actually solve let alone address your issue. This is by design, it's how Airbnb wants it. They don't want to deal with the multitude of customer service issues, complaints, bugs, and problems their system has created, so they just pass the frustration on to the customer.