Enhance Visual Appeal -Add more,new, better pictures, add descriptions, add local attractions, create guide books.
Add new or improve existing amenities, ensure all listed amenities are well maintained and accessible.
Check your navigation guides/routes, update as and when possible
Remove minimum stay periods (fit all travel requirements), Instant booking is preferred for immediate travel needs.
Declutter spaces - keep only the essentials.
Don’t often tweak on nightly rates (wish lists- not impressive to have sudden inflation of rates)
Improvised internet services - add those extra GB/ speed - (suits work from home, access work during holidays, suits OTT access)
2. Prepare for Guest Comfort:
Stock Up Essentials: cooking basics, tea/coffee, snacks.
Stock the guest refrigerators (optional)
Provide extra supplies like bedding, toiletries, and cleaning products.
Address Seasonal Challenges: Prepare for summer months (water scarcity, planned electricity outages). Keep umbrellas during winter months. Add an extra comforter during winter. Add a crib to accommodate an infant.
Maintain Appliances: Schedule maintenance for AC units, water purifiers, and water pumps, extra remote batteries.
Stock an extra first aid kit (handy). Detail availability of medical services near by.
Describe access for special needs (if available) - gifted guest needs, pet needs etc.
3. Foster Engagement and Trust:
Communicate Effectively: Enable quick response messages and utilize message scheduling.
Establish Clear Expectations: Communicate house rules and benefits to guests.
Streamline Booking Process: Consider the pros and cons of instant bookings and implement a cleaning fee.
Make quick responses on booking requests - stay connected (they must be reaching out to multiple hosts simultaneously).
4. Monitor and Enhance Performance:
Attend to Guest Needs - Pay attention to first-time guest inquiries always welcome new customers.
Take comfort through available reviews on guests.
Communicate effectively to convert enquiry into bookings.
Adapt to Market Dynamics: Adjust tariffs based on the number of guests.
Sync calendar’s on your listings and hosting portals.
Simplify house rules also add penalties on specific overruling of house rules
Create genuine guest reviews, add details if possible and report house rule violators.
Stay Compliant: Stay informed about local regulations and ensure adherence.
5. Enhance Guest Experience:
Provide Local Recommendations: Offer itinerary suggestions, recommend eateries, and collaborate with local services, share your experiences, local know how’s. Stay proactive.
Offer Convenience: Check in / check out times, luggage drop ins, welcome kits.
Personalize Interaction: Engage with guests, encourage guest reviews, regular greets, share local happenings, road blocks/ diversion information if possible.
6. Uphold Quality and Safety Standards:
Prioritize Guest Satisfaction: Embrace diversity, encourage positive ratings, DO complete guest ratings promptly.
Ensure Compliance: Consider adding experiences, maintain quality standards, and avoid unnecessary detailing.
DO NOT Attempt to match hotel/restaurant models.
DO NOT Go overboard and create promises that are difficult to meet up with. .
DO NOT ignore possible alarm signals.
DO NOT compromise on quality/standards/pricing.
DO NOT entertain adventures/ risks.
