How to protect your Superhost status from bad revi... - Airbnb Community

How to protect your Superhost status from bad review

Grand Rapids, MI

Hi Superhosts,

How we can protect ourselves from the guest who didn't stay, never enter your property, but also never canceled the reservation. He wants money back, or threaten with bed review?

I have had it in the past. Airbnb took out bad review, but not able to take out bad scoring of 1 star. It took me 2 years t rebuild and get my Superhost title.

I so don't want to go thru this again.

Any advise?

Thank you, Marita

0 Replies 0

never-displayed

guidelines

By using the Community Center, you agree to adhere to the Community Center Guidelines. By posting you agree to adhere to our guidelines

More from Support with your bookings

Level 1

Search for stays by category

Dear Airbnb PLEASE bring back your very wonderful categories...

Dear Airbnb PLEASE bring back your very wonderful categories to search unique and specific types of stays. There is absolutel...

Level 1

Wellington, New Zealand

editing a note in the calendar.

If I closed some days and enter a note, then I go back into ... Latest reply

If I closed some days and enter a note, then I go back into those dates, I cannot delete the note. Can someone advise what th... Latest reply

Level 1

Wauwatosa, WI

Predict winter activity

Could you help us anticipate how much our house will be rent...

Could you help us anticipate how much our house will be rented in the winter?

Level 2

Manhattan, KS

Appropriate Host Interaction

I have used Airbnb going on eight years and its been a posit... Latest reply

I have used Airbnb going on eight years and its been a positive experience overall. At some places I have stayed I never saw... Latest reply

Level 1

Threatening with a review

I have a guest that left the house really dirty, one of the ... Latest reply

I have a guest that left the house really dirty, one of the bedrooms linens had blood, towels basically destroyed, I asked fo... Latest reply

Level 2

Vadodara, India

What’s the one guest request you’ll never forget?

Hi everyone, I’m new to the Community Center and excited to ... Latest reply

Hi everyone, I’m new to the Community Center and excited to learn from experienced hosts.I’m curious — what’s the most unusua... Latest reply

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.

Local Host Clubs

Connect and learn with local Hosts online and at meetups near you.

Help Center

Get help with your account, reservations, and more.