I got towed following my hosts instructions

[Juan6050]

I got an air bnb, and their was a parking miscommunication. Long story short my host had the wrong parking spot and I had to move my car over cause the actual spot owner was threatening to tow if i didn'tmove. The host was adamant that the other person was wrong. The host told me to stay in the current spot i moved to, and that they informed the office and I was ok.(they didn't). I was insured I wouldn't be towed. I got towed and now the host refuses to make things right. I had to spend pretty much all the money I brought for my trip. Im trying to get air bnb support to situate this if not my next step is a lawsuit against the host or Airbnb whichever is decided to be accountable 

[Helen3]

That's appalling the host should definitely cover the costs . What did Airbnb say?  @Juan6050 

Do leave an honest review .

yes suing the owner would be the way to go if they don't step up.

[Juan6050]

Im contacting them today cause the host didn't respond in the 72 hours

[Juan6050]

They were no help at all despite all the evidence I had showing the host was in the wrong

[Lorina14]

@Juan6050 

Did you speak to an actual person or did you chat with a support person/bot? I would call and ask to speak to a manager and escalate. You could also consider a shout out to Airbnb on their social media accounts. Many seem to get a better response when doing this.