I'm an existing superhost and I cant access my account at all - I was blocked for 24 hours to access my account - I have several bookings to access please help

[Johanna-Catharina-Heyns0]

I'm an existing superhost and I cant access my account at all - I was blocked for 24 hours to access my account - I have several bookings to access please help

[Joan2709]

@Johanna-Catharina-Heyns0 

What did Airbnb tell you when you contacted them?

[Elisa]

Hi @Johanna-Catharina-Heyns0 😊, 

I’m really sorry about this situation.

As Joan mentioned, have you been able to contact Customer Support?

[Joelle43 · Accepted solution]

Hello @Johanna-Catharina-Heyns0 

Yes I had the same issue but after waiting 24hours, I have been able to log back in successfully from my laptop and received the SMS verification in a timely manner this time. I was still able to log-in via my phone.

Several platforms/internet sites etc were affected by the AWR outage but all is back to normal