@Basha0
Airbnb's desire to try and control every aspect of the host/guest transaction rather than just concentrate on the booking side of it is causing a lot of these problems Basha.
Airbnb lists the supply of bed linens as a hosting 'essential' but they then go on to state....."You can decide whether you want to make each guest bed or leave the bed linen neatly piled. We encourage hosts to communicate with their guests during the booking process to get their preference". What guest walks into a hotel room to be confronted by a pile of neatly folded bed linen?
It's up to the host to define what they offer, it's their property, not Airbnb's. That's got nothing to do with Airbnb but, they put their tuppence worth in and it muddies the waters. STR is not like a hotel there is not a defined standard. What we offer is individual, it is all different. Obviously some hosts are going to say 'ok there is no compulsion for me to provide a made bed so I will charge that as an extra'!
I know that's drawing a long bow but as you state Basha, this is happening, and you can see how.
Airbnb are trying to straitjacket us into preconceived hosting boxes, telling guests they have the power to require of their hosts......
"Guest search results worldwide show that the top 10 amenities guests want right now are:
- A pool
- Wi-Fi
- A kitchen
- Free parking
- A jacuzzi
- A washer or dryer
- Air conditioning or heating
- Self check-in
- Laptop-friendly workspace
- Pets allowed"
Guest are become more picky, expecting and demanding because Airbnb are telling them to review/rate hosts on what they wanted.........not what was offered and what they actually got. Airbnb need to stay out of this, all it's doing is building up a lot of false expectations. Let the host and guest ascertain what the hosting package contains.
To be blunt, Airbnb are actually sabotaging their business!
So Basha, you don't assume what might be offered any more, you have to ask!
Cheers.........Rob