I got a request just before 11 pm as I was dropping off. The guest has a 4.5 rating with 15 reviews and all she says is, "Hi Ann, we’re looking forward to staying here!"
I was trying to decide what to say before accepting because, honestly, I was annoyed at her brief and presumptuous message. Then the request was withdrawn. I took a minute to think about whether to write back or not, but before I did, a second request came in with no note of explanation. The first was for two nights in May, the second for two nights in August. I wrote and asked her to clarify because of the conflicting messages.
No answer. Then the second request was withdrawn, and a third request came in for the two nights in May from the first request - again with no note. I wrote again asking for a quick note of clarification. Again - no answer.
I decided to give it 20 minutes, which is a long time when you want to go to bed, and after getting no answer, declined. If the guest can't be bothered to write more than a sentence, I can't be bothered to jump through hoops for her. I assume this guest is throwing a wide net, requesting and inquiring all over the place.
And all those reviews that added up to a 4.5? A great guest, a pleasure, excellent, awesome, would host again, lovely, fabulous! The only slightly negative comment was, "Other than a small incident in the bathroom, they were great guests!"
Am I too grumpy or would you be put off enough to decline too?
