Hi Torey,
It can be frustrating when you receive a review that doesn’t align with your experience. It’s good that you took an exit video; that could really help clear things up. It’s possible the host might not be fully aware of the actual situation, or there could have been a misunderstanding.
I’d suggest sending a friendly message to the host via Airbnb’s messaging system. Mention that you noticed their review and were surprised by their comments. Share your exit video to show that you left the place in good condition. Politely ask them for specifics on what they found in “disarray” and any cleaning concerns.
Also, you can express your desire to maintain your excellent Airbnb record and ask if they’d consider amending the review if things were not as they seemed.
If the host remains unresponsive or unwilling to amend the review, don’t hesitate to reach out to Airbnb’s support team. They’re there to help mediate situations like these.
Remember, keeping a positive and understanding tone in your communication can go a long way in resolving the issue amicably.
Good luck!
Warm regards,
Bandu
