Modified a booking without my consent

[Michael7328]

I had one of my listings set up as monthly only.  A guest booked a three month stay two months in advance.  The guest arrived and all seemed fine.  But in the second month, the guest wanted to cut the stay short because of a change of plans.  That means that they tied up a month during the busiest season for four months (two months in advance and two months during the stay).

I told the guest that I would not agree.  Like any long term rental, it is a contract.  

The guest contacted AirBnB who in turn contacted me.  I explained that I would not agree to a straight alteration but I would refund them if they paid for the third month and I was able to rent it to someone else.  

The next day they sent a text saying that I orally agree to alter the reservation without conditions and for me to reply to confirm.  I replied and said that I did not agree to that.

Two days passed.  Then randomly, the system sent a message and altered the reservation.  I lost a month rental.

Unfortunately, this doesn't work for me.  I delisted the property.  I am going to rent it the conventional way with a long term lease.  It isn't worth the trouble if my reservations can simply disappear with me left holding the loss.

[Joelle43 · Accepted solution]

Hello @Michael7328 

Airbnb's long term rental policy means that a guest has to give the host one months notice if they want to shorten their original dates.  The terms are exposed in the link below:

https://www.airbnb.com/help/article/1361

So unfortunately in your case, you loose out on a months rent since that third month is not guaranteed if the guest gave you 30 days notice.  

Joëlle