More people than allowed…

Rachelle95
Level 2
Sarasota, FL

More people than allowed…

So, I have a work crew staying at my air bnb. They’re here to help with communication cables after hurricane Ian. I told the guy when he booked it that my normal policy is no to work crews because I’ve had bad experiences cleaning after them, but I felt bad turning away people coming to help. I went over rules, including parking limits and guest limits. They started off right away with bringing more vehicles than allowed…got that straightened out yesterday. Then today I got the bejesus scared out of my when I was blowing off the porches (I live on the property which was also communicated to him) when a woman peeked out the window. I was told 6 men were staying here. So I checked our camera and someone dropped off a woman and a man with luggage today after the work crew had left. The man may be one of the work crew, it was hard for me to tell because he had a hat on, but even the woman is more than the allowed 6 people. I messaged the man who booked it and he hasn’t responded. I’m just wondering what my options are with this. I’ve not extra people just show up before. 

16 Replies 16

I immediately messaged air bnb again (I had contacted them yesterday as well) and let them know what was going on and that the person who booked it removed everyone and I didn’t ask for that. Which is also evidenced in the messages, so hopefully everything works out on that end. 🙏🏻
I already checked the house and its not too bad. The floors will need mopped more than once, but nothing is damaged. I will for sure be washing all throw pillows and blankets and everything because I’m sure it was all used for bedding, but over all, not too bad considering everything. 

I also did change the lock code. And I’m feeling very relieved. While the house wasn’t too bad at this point, it’s bad enough that I know I would have been horrified after 9 more days. 🙈

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.