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[天成0]

We had a ** guest who, from the moment of her check-in, adopted a pushy and condescending attitude towards us because we had declined her request for an early check-in. She started with offering suggestions but quickly moved into a role of educating us and even criticizing us for some inexplicable reasons. She went so far as to complain about the limited number of tableware sets, only four, because she preferred not to use the dishwasher. According to her, for her three-day stay with three people, each having three meals a day, we should have provided more than 20 sets of tableware to be considered adequate.

I don't believe that being an experienced Airbnb user gives anyone the right to adopt such an off-putting attitude to educate new hosts.

As a host, I also want to leave a review, but I'm wondering if my review should only focus on our willingness to accept criticism and improve, without mentioning any faults of the guest. Can you provide some guidance on that?

My review:

"As a host, I want to express my gratitude for the improvements and issues you raised during your stay. We are currently reviewing with our cleaning staff where additional attention is needed. Also, thanks to your suggestions, we will focus more on management and cleanliness in these areas in the future, making our vacation rental more comprehensive and perfect.

However, there are some things I must delicately convey to you here. While we greatly appreciate your criticisms and suggestions, throughout your entire stay, your communication style came across as demanding, and it seemed like you held a superior, even a 'white supremacy' attitude towards our team, solely due to our inability to provide a 2-hour early check-in. This was highly impolite. Furthermore, despite our multiple attempts to address the issues you raised, instead of showing appreciation, it felt like you intensified your criticisms and, at times, gaslighted us. I understand your dissatisfaction with certain amenities, but the tone of your communication left much to be desired.

Lastly, we once again appreciate your stay, and in the coming week, we will provide additional training to our cleaning staff to ensure that future stays can offer a more comfortable environment."

[Location/Nationality of guests removed due to Community Center Guidelines and Nondiscrimination Policy]

[Helen3 · Accepted solution]

It's far too long and doesn't focus on your experience of hosting the guest . I certainly wouldn't include comments regarding white supremacy and gaslighting . @天成0 

Talk about how the guest was in terms of cleanliness, communication and other Airbnb ratings .

Then add something like 'xxx was a very demanding guest who was upset before she started her stay because we weren't able to accommodate her request for a very early check in.

Throughout her stay she made many unwarranted criticisms about our listing against a background of solid five star reviews from all our guests across our listings. 

[Mike-And-Jane0]

@天成0 I think @Helen3 has made some great suggestions. Mine is slightly irrelevant but I think you should have a profile picture of you  rather than a landscape.

[天成0]

we hosted a group of 4 for a duration of 40 days stay. They were just fine with 4 plates and bowls. Again, she was only a group of 3. This is rather personal reference. I don't think one can put the blame to others if one simply didn't want to wash the plates in between meals. 

[天成0]

this is a perfect example how hosts spoiled these self entitled  guests. 

[Helen3]

So no thank you or acknowledgment for the advice you've received from your fellow hosts ..... wow @天成0 

[Lorna170]

@天成0   I agree with @Helen3  -- be very careful with your review of this guest.

I would also like to add that if I were to stay at a home with my family eating 3 meals a day, I would like enough plates and silverware to serve all three meals before conducting the days washing up by hand or running the dishwasher.   If your home sleeps 4, have 12 place settings.