No communication

[Annette897]

We have guests arriving tomorrow from Japan and I have had no response to messages about check in times and address.

[Joelle43 · Accepted solution]

Hello @Annette897 

They may not have downloaded the Airbnb app on their phone but you have their phone number so have you tried sending them a message via WhatsApp?

Alternatively, by clicking on the guests booking reference you can contact Customer Service and explain by chat what the problem is.  I have had CS reach out themselves to guests before.

Hope you get this sorted,

All the best

Joëlle

[Udo6]

@Annette897, I would try calling the guests and if I can't reach them, text them by SMS.

[Bhumika]

Hey @Annette897 ,

Have the guests responded to your messages?

Did you get a chance to follow Udo's and Joelle's advice and get in touch with Customer Support?