No help from airbnb

Frank345
Level 1
Downers Grove, IL

No help from airbnb

I had guests destroy my home and Airbnb will not respond and has not helped at all. The guests did over $800. Damage and I can not get any help from air bnb . The guests are threating me and air bnb will not repond.? I am a super host and have other bookings scheduled.  Airbnb has done nothing to help. Very disappointed.  Has anyone has the same experience?

3 Replies 3
Lisa723
Level 10
Quilcene, WA

Yes all of the suggested.  Reported on Friday January 1st. 2020 still not even a response? I've spent a days and over $600 so far. Expecting guests Tuesday  night.

Maia29
Level 10
Anchorage, AK

Direct message Airbnb privately on Twitter or Facebook if other avenues haven’t helped. Some of the claim departments are very busy.