Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We have been getting a lot of guests this spring who are new to AirBnB, so I posted this list of tips on our Facebook page. I plan to post more as I think of them. Can anyone think of any others? "Never stayed in an Air BnB? Here are some tips on what to ... Latest reply by Scott57

Dear Experienced Hosts, I could use some advice based on your experiences. I am new to hosting. So here is the situation I am in right now. A guest send me an inquiry telling me my price was too high and if I would lower the fees for her. I declined he... Latest reply by Maya415

I am getting the error that I have reached max confirmations try again in 24 hours. Latest reply by Bhumika

I left a review for my host in Cartagena and he left one for me which I can see. I cannot see my review so I contacted Airbnb who confirmed that my review is hidden. They cannot tell me why but have said they will escalate. Has anyone had a similar experi... Latest reply by Joy1388

Do guest identity checks in the UK affect the guest's credit rating? Latest reply by Phil4103

I have had a frustrating conversation with Airbnb and am wondering if anyone else has had similar issues. I went to modify the minimum nights stay for a few days in April. The system did not allow me to make any changes. Originally I had my listing set f... Latest reply by Bhumika

Hello, How will I know when a guest checks in? Do they communicate directly, or will airbnb send a notification? Is it just implied by the booking information? New host here. Thank you for the info, -TY Latest reply by Mike-And-Jane0

We had a guest check out yesterday who left our place in great shape, including making the bed when we just have to strip it and put everything on clean. He never complained about anything, followed the rules, everything seemed great.We gave him five star... Latest reply by Sammy-L-0

I just came home from a stay in San Diego . The reviews mentioned that there were planes above , we would be in the flight path. most said it was okay, they slept well anyway. I cant help but think those reviews were planted at it was bizarrely noisy ! L... Latest reply by Harry458

A few moment ago we received an email from Airbnb stating: “We’ve noticed this reservation xxx doesn’t appear to be legitimate. As a result we have canceled the reservation and refunded the payment”I then check the reservation and the pay out is £0. Ie no... Latest reply by Susan1188