No resolution, refund whatsoever, this company as well as Vacasa is an absolute joke

[Kelly1864]

"Welcome to Airbnb! Where we
promise everything yet deliver
nothing! Our customer support staff
roll dice to make decisions: an odd
number, decision goes to host, even
to guest. Sorry, English is not our
language, and we don't read more
than a few words. We don't have time
or care enough to bother. We're
authorized to pay out up to $200 if
you are really nice to us, and
authorized to close your support
case, but if we tell you we're
"escalating" your case what we mean
is we're adding it to a stack of cases
that might, or might not, ever be
reviewed, but not for several months
Enjoy the ride! Or, don't, we honestly
don't care. "

[Helen3]

Did you just post here just  to vent @Kelly1864  if so fair enough. 

Just checking as there doesn't seem to be a question in your post ? 

and where does Vascasa come into it? 

[Francesca-and-Dave0]

I wish this didn’t resonate with my experiences…I’m still here on Air BnB because I’m still hoping for the best and because in the good ol’ days (nearly a decade ago) it was a (mostly) positive and enjoyable way to help pay our property taxes, host interesting people in a place where we love living, and travel the world staying in the homes, rather than hotels, of people living in places they love. Now, it’s more and more often frustration, hassle and worry, but, I’m still keeping my hopes up!