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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Sorry for the long text... I should have noticed the signs when the guest booked my humble place for 5 days (I rent 3 rooms in the same place with shared kitchen/bathroom/living room). In his first message he said "Dear Rene', I am a neuroscientist visi... Latest reply by René137

So after a year being hosts we have noticed on occasion some guests do not use the mobile app. The Aribnb platform on the app is what makes this most effective for both the guest and host. Here is an example of how this is a problem. We send our guests ... Latest reply by Anna806

This is part of the CC Festival of hospitality, original topic created in the Italian speaking Community Center, by @Cinzia29 and translated below. -------------------------------------------------------------------------------------------- When y... Latest reply by Rishabh10

Greetings, Airbnb Community. We are new hosts, not even a full week into hosting yet, and when we were setting up, we saw that there is a fairly new feature, still in BETA mode, called "Non-Refundable." I imagine that most of you are already familiar w... Latest reply by Rich-and-Yan0

Hi everyone, The longer you host, the more you learn about what you need to make clearer for guests. This is particularly true of actions that are done differently in different countries, such as recycling. You may have realised after one group of gues... Latest reply by Sarah977

Hello, From the moment you first hear from a guest, you are starting the journey of hosting. Each conversation is important and can help you as a host find out the information you need and also make your guest feel excited about their stay. There ar... Latest reply by Cormac0

We recently had a guest show up to tour the property one month in advance. They didn't let us know they were coming and proceeded to walk around our home and onto our covered dock. We had other guests staying in our home at the time and were taken by surp... Latest reply by Zappa0

Hi all, I am a fairly experienced host and have a dog, but I am embarrassed to admit that my dog unexpectedly bit a guest on the leg after over 90 reservations incident free. Luckily the bite did not require immediate medical attention, but left some br... Latest reply by Kevin1322

Hello all, TLDR: A guest I kicked out after violating my house rules somehow was able to leave a hateful and discriminating review on my listing. And Airbnb finds it's completely ok. The long version: My wife and I recently listed one of the rooms ... Latest reply by Trudi15

Hello everyone, We’re looking for tips regarding check-in guides you send to your guests in advance of their stay. As you know, there can be quite a few things you need to mention to your guest before they arrive, such as guidance on how to find your... Latest reply by Rita662