Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I reserved a room and it cost me all the funds I have. No friends and no family to help. I am hypersensitive to bedbug bites and am allergic. After I reserved, I read a couple reviews that the Airbnb had bedbugs. The most recent review was in Jul 2021 of ... Latest reply by Claudia2770

New to airbnb. I've stated that our place isn't child friendly, but just got a request from someone with excellent reviews, and they want bring their children 9 and 6. We have space for them, but our semi-open stairwell concerns me. Can I give permission... Latest reply by Huma0

HI, I hope someone can provide some insight on signing up for payout. Since joining the airbnb family, I have been trying none stop to sign up for payoneer. However, each time I receive a verification pin and enter same I then get a error message stating...

I recently hosted a guest who I felt uncomfortable with from the outset, and even spoke to Airbnb to voice my concerns. Long story short, after an advisor convinced me all was well, I have now learned to always listen to my gut instints! From struggling... Latest reply by Inna22

My partner and I have been staying long term and have been battling to get a refund for not being able to sleep for months due to loud neighbors. We have called the police on multiple occasions, but in Japan nothing can be done even though cops have admit... Latest reply by Sarah977

Offer Swag, coffee mugs, some type of sovenier for guests to take away? Latest reply by Emiel1

Dear Airbnb community I have the issue of slander, defamation of character, inaccuracy, and unclarity in a multi violation of terms review and need your help. "What affects one directly, affects all indirectly". Host husband-wife team initiated; made ... Latest reply by Mike-And-Jane0

We normally put out multiple sheet sets, towels and other general use items. I'm wondering if you all are continuing to do that, or simply offering to give them more, should the need arise? Otherwise, do you wash sheets and towels that were not used but ... Latest reply by Fiona719

For an article I'm writing, I'm looking to speak to any AirBnB hosts who have not gotten the COVID vaccination. Has being unvaccinated had any impact on the bookings or reviews that you're receiving? How do you communicate that you're unvaccinated to your... Latest reply by Huma0

Potential guests often ask us about restaurants / things to do in our community BEFORE they book. When I try to send them the link to the website of a specific business to answer their question (e.g., the website of the nearby kayak rental), AirBnB messag... Latest reply by Huma0