Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I’m contemplating putting up some hygiene posters around my Airbnb house. We have numerous government agencies that have created posters which I could easily print off and post around my Airbnb. They cover things like:* washing hands with soap for 20 seco... Latest reply by Ange2

Should I request a refund? In short here is what happened. I booked a stay with someone for a month. Told me she couldn’t go down on the price (which now I see is a lie because she’s decreased the price by $15 a day). So she told me to book through Airbnb... Latest reply by Sarah977

Hi all This booking was cancelled by the guest on the day they were to arrive. She was very apologetic about the cancellation and in her messages to us, took responsibility for the cancellation. She insisted that it was her fault and that she didn't expe... Latest reply by Deborah941

Hello Due to the spread of coronavirus, I would like to give my guests the option to cancel without penalties if they would rather not travel. (This would not be covered by the "extenuating circumstances" clause for people directly affected by coronavi... Latest reply by Georgina13

Is there a questionnaire that can be filled out by people going to stay at our property to find out if they r or have been sick? Latest reply by Danielle476

Airbnb Press Release - 10/3/2020 More Flexible Reservations In Times Of Uncertainty Today, we are announcing “More Flexible Reservations”, a suite of tools and programs we are developing to help hosts and guests navigate uncertainty and meet their needs t... Latest reply by Mika8

As a host, I anticipate cancellations due to coronavirus- how do I confirm that traveler is from an affected area or actually has the disease? Latest reply by Kelly149

Does AirBnb have any plan to help assist hosts who are being impacted by full refunds due to Corona Virus? Latest reply by Danielle476

I rent out my basement apartment for 30-60 days at a time and have a no pet policy. I noticed today that my new guest has cat. What are my options? My big concerns are regarding allergies and brand new furniture in the space.Any tips on recourse I might h... Latest reply by Sarah977

We recently took a booking on a 4 bedroom house that we manage, from a guest who said he was coming up to the coast and wanted somewhere quiet for him and his friend to stay. We rented him the house for the one night (February 15-16). After check out on S... Latest reply by Len37