Hi there, any help appreciated.
Me and 13 friends were staying in a villa for 5 days. On day 3 the water stopped coming out of the taps. We couldn't wash, clean, drink tap water, use dishwasher, flush toilets, etc.
Host said that he was trying to deal with it but also made it clear he was prioritising other issues (mending a private yacht he was renting out).
This really tainted the end of the holiday. We notified Airbnb at the time but haven't yet filed our complaint because the host is being pedantic about some washing up we left (because we couldn't do it) and a rusty sun lounger that broke while we were there.
Does anyone know if or how much compensation we should be expecting? The villa cost over £3000.
Thanks