Not able to log in to my account from my new handphone

[Gennie2]

Hello,

I’m not able to log in to my registered account using my new handphone. I had logged out from old handphone and had deleted the app. Still I can’t log in with my mobile

phone and email address.

I’m not able to receive verification code from sms. Each time I tried to log in with email address, the app asked me to fill in personnel info to complete my sign up. But after I keyed in all details, I am not able to receive sms for verification purposes. 

Please let me know what to do to fix this.

Many thanks in advance,

Gen

[Joan2709]

@Gennie2 

Is your new phone an Apple iOS or android?

[Elisa]

Hi @Gennie2 😊, 

I’m sorry about this.

How is the situation today?

Would you mind specifying what Joan asked you?

This will make it easier for us to help you!

[Gennie2]

Hi @Joan2709 @Elisa 

My phone is Iphone iOS 26.0.1.

[Joan2709]

@Gennie2 

The Airbnb App latest version is 25.45. 

Suggest you

Logoff Airbnb on ALL devices

Delete the App on your phone and reinstall

Be sure you are at home using a secure internet connection

Then try to login with your email address not your phone number on your Phone

[Gennie2 · Accepted solution]

Dear@Joan2709

I’d done what you mentioned for the past few days, it didnt work.

I’d tried again this morning, finally I received call from Airbnb to give me the verification code. This solved my issues. I’m able to log in now.

Thanks a lot for all the advises 😄

[Elisa]

Hi @Gennie2 😊, 

Thank you for letting me know!

I’m glad to hear you solved the problem.

Don’t hesitate to reach out if you need more help in the future.