Offer refund IF i can re-book dates?

Laura5277 · ‎02-09-2023

I have a Strict cancellation policy. Upcoming guest wants to cancel and it's well after the 48 hours of booking so they won't qualify for any refund. I would be willing to refund IF I can re-book those dates. I can't figure out how I would go about doing that. Back in the pre-Airbnb days this was easier.

Is there a few to have the upcoming guest cancel, re-open those dates, and wait and see if I can re-book before deciding on how much I'll refund?

Thanks

Helen3 · ‎02-09-2023

Why does the guest want to cancel ?

Yes you should only offer any refund after the second set of guests stay.

If you want to offer a refund of the host fee (obviously not the whole fee), then tell your guest if you have a replacement booking you can consider a proportional refund for any days that you rebook AFTER the new set of guests have stayed and you have received payment @Laura5277

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