One of my guest rate 1 star

[Dayana77]

Hello Community,

I wanted to know if Airbnb can remove the bad reviews from my guest as he rates 1 star for my Airbnb. That is the worst rating that I have received. I am not really sure why the guest is so unhappy with my Airbnb. I already stated in the descriptions what is provided in my Airbnb and I guess he is not reading them. 

Most of the ratings that I have received were 4-5 stars. I am so sad. Will my listing be suspended?

[Paula]

Hello @Dayana77, 

I am sorry to hear about this. It might be a good idea to reach out to the Support Team to see if they have any advice for this situation.

I am sharing a few conversations >>here where our Hosts discussed similar situations. I thought this could give you some ideas on how to handle this.

Here is also an article that shares some information about the listing suspension process. It might be a good idea to give it a look to understand better what situations can lead to a suspension:https://www.airbnb.ca/help/article/1303#section-heading-1-0

[Helen3]

It's always sad when a guest provides a review and rating which the host doesn't feel is deserved but your response to the review is not helpful. @Dayana77 

Your response focussed on complaining about the review and blaming the guest for not reading your listing.

However it didn't address the complaints around cleanliness and the fan being broken that the guest raised. And this is not the only guest at your listing that has complained about cleanliness issues including your latest guest. And you have also been marked down for value, communication, accuracy etc. by more than one guest.

Have your reviewed your cleaning regime with your cleaners. Are you looking at guest feedback on other areas and how you can address concerns raised.

I can't see grounds for having the review removed but read Airbnb's review policy and see whether you want to raise it with Airbnb.

Yes Airbnb can review hosts with ratings under 4.6 but hopefully if you address issues raised by guests (where valid) your ratings will improve.