Pc and mobile app not linked

[John9415]

My mobile app and PC somehow became out of sync. Will not let me use log in with PC, says email associated with another account. Need help as I am travelling in 4 days, and need to communicate with the host

[Rebecca · Accepted solution]

Hi @John9415 👋

Sorry to hear you're having issues, have you managed to log in yet? 

If not, can you try these steps for me please? 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[John9415]

Hi Rebecca.

This worked.

Thank you.

John

[Rebecca]

Thanks for letting me know @John9415 😊