Hi ๐ธ me and my family (7 adults) came to Marrakech to enjoy 5 days in the city and 5 days in the villa in a quiet area 1 hr away from the city.
The place in the city was clean and without any issues.
the villa we arrived yesterday at was quite disappointing. ๐ฅบ
issues:
1. Small ants all over the kitchen. The food we brought with us we put immediately into the fridge. Couldnโt leave anything out.
2. Small and big ants all over the living room. Everywhere!
3. Big ants in the bedrooms. In the bed.
(after mentioning the issue we received a spray by the caretaker who lives next door/ wall to wall!) we sprayed! Ants died. Still so many came in again.
4. itโs not that clean. Cutlery, plates, glasses, chairs, tables toilets, etc we had to clean before using. Massive spider webs under stools, stains and hand prints on the mirrors. Little bits of trash here and there. Window between kitchen and LR is so dirty! Some black stuff under the duvet on the bed..
5. loud noises since early morning from our wall. As if theyโre doing renovations.
6. some light bulbs missing, some just not working.
7. WiFi not working most of the time.
Thereโs probably more but I think I said enough.
we contacted the owner who doesnโt seem to live here.
explained everything. Wrote all in detail but only got a tiny response to only one issue: the cleanliness. A woman can come and clean - the one who was responsible for cleaning before.
the owner literally ignores all our other questions and issues.
we documented almost everything.
we only have 4 days and weโre far away so itโs not easy or even possible to leave.
we agreed for the cleaning lady to come.
what should we do? The other issues are still there and itโs affecting our holidays ๐ weโre really upset, the room with the ant infestation (really big ants) is not usable as they also go under the duvet. The owner doesnโt seem to care.
Iโve stayed in airbnbs in this country and so many others and never faced issues like this.
Are we eligible for a partial refund? ๐
