Potential guests with no reviews or profile

[Sarah883]

Hi there,

I have recently had three potentail bookings, all from people with no profile information and no reviews.

I'm wondering what other hosts do in this situation?

Thanks!

Sara

[Mark4168]

Hi sorry about that. Yes they requested to book 28 days in my airbnb room which is in my house. I called airbnb support and asked them to contact the guest and ask them why they want to stay, etc. I am waiting for the airbnb support agent to call me back to give me an answer. I have in the past had guests request to stay for a year or long term and when I ask them questions about why they want to stay I get evasive answers or no answers at all. Most of my guests say they are visiting the area for some event, etc. They give me a reason and they answer my messages through the airbnb messaging system. Once a guest said can you contact me through whats app. I told him no I only communicate through airbnb.

[Hasherina0]

Hi Mark,, Thank you for sharing that insight. I usually ask my guests after they have checked in and usually send my number on airbnb for directions. I will follow the same approach from now on. 

[Bagus13]

my suggestion is we as host have to in touch with them closely, such as welcoming them nicely, and make conversation with them during their stay. When everything goes smoothly, i think they can help to give reviews, and as a host don’t be hesitate to ask help. 

[Lorina14]

I had a few newbies and we do have to start somewhere. So long you have good communication with them and they understand your house rules or special circumstances, it should be fine. Think of it as your opportunity to win raving fans for your listing and a great airbnb experience for them! I allow instant book and have no issue (we are on the premises as our listing is an ADU on the side of our house). It may be different for a whole house listing or if you are off premises or out of state.

I’ve not had a bad experience probably because we communicate well with our guests.  

Some people however do not read the check in instructions and end up going the wrong way. I gently ask them if they read the check in instructions as it was carefully explained with pictures and captions how to park, walk to your suite, enter the suite, etc. We had people wander up our back stairs, go out the backyard to the gate behind, and enter the wrong gate as they didn’t read. It’s always good to check in with them or set automated messages because of this potential issue.