Problem to add a bank account in Brasil for rental payout

[Rune76]

I have had an advert for our house in Brasil for many years on Airbnb and it function well.

we have 2 bank accounts in Brasilian bank Banco Do Brasil and I have a 50% split to receive

our rental payments. It have work perfect all these years until a few weeks ago.then I was

informed by Airbnb that there is a problem with one account. Their local contact in Brasil

can not pay into that account.  It is not possible for me to solve this as I live in Norway and

our house is in Brasil

However,I have another bank account in the bank ITAU so I thought I can add that account.

BUT (and this is strangle ) Brasil is NOT in the list of countries were we can set up account details. Surely this must be a computer error on the Airbnb site.

I started to ask for help 31st of august, but I get no specific reply to my question about this

Any other house owners in Brasil with a simular problem ?

regards

Rune   

[Henrik102]

@Rune76 

I have the exact same problem. Have you managed to get this resolved? 

[Antonio-Expedito0]

Did you try changing your address to a Brazilian one?

[Nuria171]

yes i did .. and my document is Brazilian now 

[Antonio-Expedito0]

I have other problem related to bank account. My complete name is 43 characters long. When registering a bank account in Airbnb, the name is limited to 35 characters. So, I can't register my correct/complete name and I guess can be due Airbnb is using an abbreviated name that the transaction was not completed.
Airbnb reported a failure without explanation or error message. I've tried support without a conclusive answer.
Now I'm using paypal to receive my payments.

[Karen-Cristiane0]

Could someone solve your problem? I can´t add my Brazilian account because their is no Brasil on the country list.

[Antonio-Expedito0]

No, Karen, my problem was not solved. I'm using paypal to receive from airbnb and from paypal I'm able to transfer to my account.
In my case the issue is due my very long name (43 characters).
But I read about issues adding a Brazilian account if your profile has a non Brazilian primary address.

[Nuria171]

I have the same problem !!! Im living in Brazil . My country of residence is here .. and can´t add Brazil in the country list . How we can manage ? 

[Paulo948]

Nuria, did you manage to find a way to show Brazil in the payment list?
Thank you!

[Rune76]

bb

[Rune76]

Hello

there is only one way to sort this out. You have to contact Airbnb helpdesk and change your adress to residence in Brasil. Then Brasil will show up on the country list and you can add a bank account

regards

Rune 

[Claudete17]

Hi Rune,

Im having the same probkem, 3 months since I started with this issue , a lit if calls, tgey even gave me 17brl as comoensation 2 months ago  for my troubles, but I still cant add my bb account as brasil its not in the list. I keep calling and nothing. Im having a breakdown. Did you sort it out?

[Jenny]

Hi @Claudete17 

Just confirming that I've responded on another of your posts to say that we've escalated this for you so that things can be sorted out.  Hopefully you'll get an update really soon.

Jenny

[Paulo928]

Hello @Rune76 

After changing your personal information, did they automatically deleted upcoming payouts and upcoming reservations ?  Also, now there is only "Brazil" as a payout method or do you have other choices of country too?

Thanks in advance 🙂

[Claudete17]

Hi Everyone, Im having the same problem , talking to help desk for the last 2 weeks, they are useless . What shall I do? Go to bookings maybe