Push notification issues!

[Guga10]

Hi everyone,

I wanted to ask how you deal with situations when Airbnb push notifications suddenly stop working.

We manage more than 20 listings, so timely communication is critical for us. The issue is that new messages from guests are not appearing as push notifications at all  sometimes we only notice them much later when we manually open the app.

We’ve already checked the basics (notifications enabled, no battery restrictions, app updated), but the problem still occurs across multiple devices.

This creates a serious operational risk, especially with same-day bookings or urgent guest questions.

How are you handling this on your side?

Do you rely on alternative notification systems?

[Rebecca]

Hi @Guga10 👋

I'm really sorry to read that you're having these issues. Would you be able to follow these troubleshooting steps please: 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

Please let me know if the issue persists and provide me with the type of device you're using.

Looking forward to hearing from you. 

[Geovani21]

Same issue here, using Android. Ever since an app update I'm no longer able to get push notificatios from messages on Airbnb. I have already tried uninstalling and re-installing the app, didn't work. Can you please help? 

[Rebecca]

Hi @Geovani21 👋

I'm sorry to read that you're also having issues. Have you followed all of the steps above, as these generally resolve the majority of issues? 

Looking forward to hearing from you. 

[Geovani21]

Hi @Rebecca  yes I have been through all the steps. All push notifications are set to "on" on my phone as well. It was working fine untill an app update. 

[Rebecca]

Hi @Geovani21 

I’d like to share this with the team. Could you confirm:

• Your device (phone, tablet, or desktop)
• Your software (iOS or Android)
• Your Airbnb app version (App > Profile > Account settings; the version number is at the bottom)

Many thanks, 

[Geovani21]

• Your device - Phone Google Pixel 9a
• Your software: Android version 16
• Your Airbnb app version 26.17
  
  @Rebecca 

[Rebecca]

Hi @Bryan1116 @Jonathan3025 @Geovani21

Just to let you know that I have shared this with the Airbnb team and they will look into it for us. If I need any more information, or have any updates, I will pop back here 😊

[Rebecca]

Hi @Geovani21 

Would you be able to uninstall the app and then re-download and let me know the app version number again please? 

[Jonathan3025]

Same issue on Pixel 8 Pro.

Android 16

Airbnb app 26.18

Frequent user for over a decade, had no changes to cause it....just lack of notifications, even though there has been no changes to my notification settings.

Works fine on backup device, Pixel 7 Pro.

[Jonathan3025]

Correction: the notification sound isn't working on the Pixel 7 Pro either, running Android 16 and app 26.18, too.

This is problematic. To only get visual notifications. 

[Bryan1116]

Same here I'm managing also, not getting any notifications on pixel 9 pro xl. Please help!

[Rebecca]

Hi @Jonathan3025 

Would you be able to uninstall the app and then re-download and let me know the app version number again please? 

[Eddy353]

Same problem here, pixel 8.. very frustrating, notifications only working to email not push or text

[Rebecca]

Thank you @Eddy353, I've shared this with the team too. 😊

Can you let me know which app version you are running please? (App > Profile > Account settings; the version number is at the bottom)