Airbnb canceled my apartment due to a host issue. I have in writing from Airbnb that I will receive a refund. I have been waiting for about 40 days, for the refund. I see an initiation for a refund on May 16, and it is not being processed. I have called countless times, and was told that the refund has been "frozen" and they would re-issue the refund via a payment on my account. Thus. they had me set up my bank account on payment option. I went through the process, and it has been another two weeks, and no payment! I have spent hours between calls, support messages, Twitter (x) messages to be told the same thing - no one can help me, but this top secret "specialized team." I am being read the same script over and over, and any messages are just auto-generated. I have asked to talk to a supervisor, and told that is not possible. I said cancel the current re-fund and re-issue, I was told that was not possible. Basically nothing is possible other than this top secret "specialized team" is reviewing my refund. I have given Airbnb ample time to resolve this matter, and nothing is being done. I am to the point to do a credit card charge back, and resolve it on my own. Not sure why I can't be given answers on how this is going to be resolved or talk to someone that can actually provide me a resolution timeline.
