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Refund

yesterday
Alex14811
Level 2
yesterday

Refund

Hi. I need to issue a full refund to a guest who's booking has already started. There have been some issues outside of my control but I am unable to send a 100% refund. Please can you do this for me?

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yesterday
1 Reply 1
yesterday
Emiel1
Top Contributor
yesterday

@Alex14811 

 

You can only give a full refund by cancelling the reservation. But then you are penalized by Airbnb.

If the issues are special (See article), then contact Airbnb Support and ask for penalty free cancellation and a full refund for the guest.

Host Cancellation Policy for homes:

https://www.airbnb.com/help/article/990

 

 

yesterday

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