Refund

[Alex14811]

Hi. I need to issue a full refund to a guest who's booking has already started. There have been some issues outside of my control but I am unable to send a 100% refund. Please can you do this for me?

[Emiel1]

@Alex14811 

You can only give a full refund by cancelling the reservation. But then you are penalized by Airbnb.

If the issues are special (See article), then contact Airbnb Support and ask for penalty free cancellation and a full refund for the guest.

Host Cancellation Policy for homes:

https://www.airbnb.com/help/article/990

[Paula]

Hello @Alex14811,  have you had a chance to read Emil’s comment? What have you decided to do in the end?

Please keep us posted.

[Alex14811]

Hi. Unfortunately this has not answered my question. The guests stayed one night, they were mot happy because their sleep was disturbed and there was a smell of smoke in the corridor. Also, there were a couple of things I had overlooked they were not happy with. I need to give them a full refund but only you can do that.

Alex