Refunds After Guest Cancels - Guest Now Suing me!

[Adele29]

Well this might be a new one, so hold on to your hats!

I had a guest cancel on me after she had paid upfront and had 48 hrs to cancel and get her money back in full. Unfortunately, she did go over their 48 hr policy. I have  a Strict cancellation policy ( and this was a Christmas booking over 3 nights).

She had had some dialogue with me before hand  by Air Bnb message but then I received the 'confirmed booking' from Air Bnb ( are you still with me lol sorry its a long one). She obviously did lose 50% of her money through my strict cancellation policy but since December has been hounding me to refund her, citing all sorts of reasons (she didn't see the 48 hr cancellation policy message, she didn't go over 48 hrs , etc.)

This should have ended once Id involved Customer Support ( Community Support) but no, shes now found my personal email address and has been in touch threaten g to sue me.

This week I received a solicitors letter claiming all her money back, interest, costs, compensation etc.

I have of course spoken  to Community Support who initially started off telling me ' not to worry' theyd sort it.

In the last half hour  though I received a message telling me I might want to seek a lawyer who was 'familiar with the law in my area' . Im totally in shock here.

Anyone got any experience of this mess??

HELP

Adele 

[Nanxing0 · Accepted solution]

Counter sue them for wasting your time to go to the court and ask for all possible compensations for your time and logistics to arrange for the appearance. Again like I always say, the reservation is a contract so as long as you followed whatever the contract asks you have no fault. It's your absolute right to follow the cancellation policy. Issueing refund beyond cancellation policy is ONLY A PRIVILEGE not RIGHT of the guest.