Renter never checking in

[Michele1897]

We have someone renting our cabin from Saturday January 27 till February 3rd. They never checked in on Saturday. I message them on Friday with all the details and he hasn’t read it yet either. Should I be doing something else. 
Thank you 

Michele 

[Alicia753 · Accepted solution]

@Michele1897 you can inform Airbnb support about the situation that your guest is not responsive and never checked in. Ensure you have a record of all the attempts you've made to contact the guest, including the messages sent through the Airbnb platform. Airbnb will likely guide you on the next steps. They may attempt to contact the guest on your behalf, and they will inform you about policies regarding cancellations and refunds in such scenarios. Your cancellation policy will still stand in these kinds of cases. Hope this helps! 

[Michele1897]

Thank you for all your help. I’ll contact Airbnb.