Request to cancel cause of the hard mattress

[Harmonies0]

Hi my guest wants to leave 4days early because during theses 3 nights he found the mattress to hard. What do I should do? I propose to be reimbursed and I'll not get a bad review from him. 

[Marie8425]

I think that in a case like this, I would have first an honest conversation with myself, is the complaint a possibility in that you have a firm mattress?  Old mattress complaints are not usually a hard mattress.  Do you think that there is a different reason for canceling and he is just making up a reason that won't be too much of a negative for you?  Or has the guest been a problem for 3 days and you are grateful he is leaving early?

After I figured out what my thoughts were then I would make a determination based on that decision.  A problem guest or a considerate guest that who tried but after 3 nights is not sleeping well.

[Valentina1344]

Here in Morocco mattress are firm anyway(cheaps and expensives) his is maroccan so he knows it. My idea is to refound him 1-2 nights only. I'm quite sure he get a reason to have same money back after changing his programs 

[Rebecca]

Hey there @Harmonies0 👋

How did you get on with this guest and what did you decide to do in the end? It would be lovely to hear from you. 😊