Resolution centre

[Jan186]

So I’m not sure how to do this, I need to charge guests retrospectively for hosting their dog but they have 14 days to review their stay 

Do I wait till their review or put in a claim first and risk a negative review? 

[Emiel1]

@Jan186 

You have 60 days after check-out to charge via resolution centre:

https://www.airbnb.com/help/article/767/how-the-resolution-center-helps-you

[Jan186]

Thanks, do guests have to write a review and up to what point can they remove or change it, can they respond to my review if I put it up after theirs? 

[Colleen253]

@Jan186 

https://www.airbnb.ca/help/article/13/reviews-for-stays

There are loads of articles in the help center. You would be well served by diving in there and reading up. Good luck in your hosting journey!

[Anonymous]

@Jan186   

If the guest already agreed to a pet fee before or during the booking, there's no reason to expect a negative review. But after the stay is complete, you no longer have any leverage if the guest doesn't want to pay.

If you didn't have a prior discussion about pet fees, I don't recommend springing them on the guests now. Your listing doesn't specify extra charges for pets (and appears not to allow pets in general), so if the guest disputed the resolution, Airbnb would most likely decide in their favor and deny the payout.