@Ann72
Hi ya Ann, this is not only being reported on this site, there appears to many hosts involved and it would be too much of a coincidence that so many competent hosts, many of them Superhosts would overlook something as basic as 'Response rate'!
It hasn't happened to me yet so I have screenshot my current status and will keep an eye on it each day. Here is my current status for the year. Putting it here gives me independent evidence of time and date ......
And today I have had one booking and an enquiry both of which I have responded to!
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Ann, If a guest sends you an enquiry......a question, or any kind of message other than a reservation request......via Contact Host, you will have to respond to the enquiry within 24 hours to maintain your response rate. That's all you have to do.....Respond.
If the guest sends you a reservation request, you’ll need to accept or decline within 24 hours to maintain your response rate.
Where it gets a bit blurred is when someone wants to send you a message but, puts it in the form of an enquiry for a specific date. They will tell you it is not actually a reservation enquiry, they just want to know how Boris the cat is travelling.....but it comes as an enquiry. In that situation you can't just tell them Boris got bitten by a snake and leave it at that........ you need to Pre-approve or Decline their enquiry to satisfy that response stats bot, and declining comes with its own set of issues. So best to just pre-approve, have your chat and let it drop off the radar after 24 hours.
Once you have established that no more contact is required you can then go to your dashboard and dismiss the enquiry to stop being pestered with response emails.
Ann, have a great festive season possum, hope we can catch up in a zoom some time!
Cheers........Rob
@Charles1116 @Christine615 @Elliott50 @Lawrene0