SMS notifications have stopped working.

[Marcin65]

Hello dear hosts, administrators and moderators of the forum. When I have a problem and can't get help from cs , I ask a question here. I usually get more attention and support from users of this forum. Our collective knowledge through experience is a power that should be used by the AirBnB platform to help each other. @Joan2709 , @Helen3 , @Joelle43 , @Shelley159 

Sorry for the long introduction, now to the point. As in the title: SMS notifications are not working for me. All SMS notification settings were not changed. I received the last SMS notification on 03.03.2025. I had such situations a few times before, it seems to me that after AirBnB application updates. Then after updating on my mobile device + logging out / logging in the problem disappeared, unfortunately now it doesn't. The support department is working on ....
Has anyone had a similar problem, or can someone help me? 

I found a similar topic, unfortunately without a solution.

Notifications - Airbnb Community

Best

[Joelle43]

I agree @Marcin65!  If we acted like CS as hosts, we would be closed down!  My second case regarding the absence of SMS has also been closed.  

Interestingly I was sent a satisfaction report to fill in - needless to say they didn't get a 5* review😉

No reply from the engineer within the 24/48 hour which was promised in  the CS statement - so case closed!

[Marcin65]

I get about half of the SMS notifications about incoming messages. There is no rule about which message notifications come: whether from guests, from co-host, from CS. It's becoming more and more difficult for me to control my emotions after talking to another staff member. I sent another screenshot with an image of enabled PUSH notifications, about which another person from CS said that they have no effect on SMS.

[Marcin65]

My third ticket was closed by CS.

The entire support team is working to fix this issue. Message notifications are coming in selectively. I can't work properly. I have not received any information about when this issue will be resolved. 

[Joelle43]

Hello @Marcin65 

I've had two tickets closed too with the promise that I would get an email within 24/48 hours from an engineer - that was 5 days ago!

Received zero messages via SMS from my recent guest - only emails.  I've posted on the French CC asking if others have the same problem as me but not much reaction so far - 1 no problem and another who has the same problem.  

How long before someone takes our issue seriously??  Imagine if we acted as slowly as CS as hosts?  We'd get booted off the platform and no way to appeal!

[Marcin65]

Hi @Joelle43  . I think there are two options:
1. AirBnB is testing us to see how much SMS notifications are used and needed for which they have to pay mobile network operators
2. This notification inconvenience affects a small percentage of users and there is no need to worry about it too much.

Perhaps our Forum Administrators can gather more information about what is causing this problem? @Bhumika @Elisa @Rebecca  @Lisa  @Quincy  We will be grateful 🙏

[Marcin65]

I'm tired of this topic. Unfortunately nothing has changed. Notifications come randomly, sometimes there are and sometimes there are none about messages from the same guests. I didn't get any help from CS, I have no idea what to do with it. My three reports have been closed. I can't properly maintain contact with my guests. 

The sight of moving icons in the app just irritates me, basic functions don't work, so it's probably more important to fix them.

Are there any other people who do not receive SMS notifications? or only you, @Joelle43 ?

[Marcin65]

Nothing has changed in a month. Only some of the SMS notifications reach me.

[Joelle43]

Hello @Marcin65 

I too made a post on this issue on the French CC and a fellow host tells me that the problem has returned!! She didn't get the SMS notification for a new booking and only saw it (belatedly) thanks to her email alert.  What is going on?

How do we get this fixed when CS continually close our tickets?? 

[Bhumika]

Hi @Marcin65 , I can imagine the inconvenience it might be causing you. Could you kindly help us check if your push notifications are enabled or disabled? 

If the push notifications are enabled, are they working fine, while you're not receiving SMS notifications?

Kind regards,

Bhumika

[Joelle43]

Hello @Bhumika 

FYI - I don't know if you saw my post to @Marcin65 today (the thread is so difficult to follow as not necessarily in date order) but I had a French host who told me yesterday that the problem of not receiving SMS notifications has returned.  Was OK for a bit and now bam, not working again so SMS notifications enabled - no change there.  I'm sure Marcin will confirm this too.  

@Lisa  is going to forward our concerns to the team as Marcin and I are getting no where with the CS - tickets closed and empty promises I'm afraid.  The busy season is coming up so it's worrying as our response time is going to suffer as a result of this so thank you for trying to help out

[Bhumika]

Thanks for the heads up @Joelle43 👀

I will be keeping an eye as well on this issue alongwith @Lisa to see how we can solve it!

[Marcin65]

@Joelle43 @Bhumika @Lisa  I can't add anything to my previous posts. The problem still exists. I only get some SMS notifications about messages from guests, completely randomly. My PUSH notifications are enabled, I don't know if they work properly and I don't know how to check it. I don't need them for anything, but I enabled them at CS's request, as well as all other SMS notifications (about upcoming reservations, check-ins and check-outs), it works properly - I get automatic SMS about these events.

I have lost hope of any help from support.

[Gisele260]

I am having this problem right now and it awful. How did you sorted?

[Marcin65]

Hello everyone. After a long break, I wanted to share my impressions of CS's work. In April of this year, I reported CS several times a problem with a lack of SMS notifications about incoming messages from guests. This issue has not been resolved by now. Sometimes, I receive an SMS notification (1 in 20 messages). Unfortunately, I'm not receiving SMS messages with authentication codes to log into the "earnings" section. This isn't a disaster, but it's very irritating. The worst part is that my co-host changed his phone and the app requires two-steps authentication, specifically with an SMS code. These SMS codes aren't arriving either !!!!!. He can't use the app....

I will report this to the support department again, although I no longer expect any meaningful help.

Now, here's an interesting tidbit: I wanted to check my correspondence with CS to see when I reported this problem earlier. Unfortunately, all the threads from my correspondence with CS on this topic have disappeared. There's no trace of my reports. Only here on the forum could I verify that I wasn't dreaming it. I hope it doesn't disappear from here.

Greetings to all users, moderators and administrators

@Bhumika @Elisa @Rebecca  @Lisa  @Quincy  @Joelle43 @Joan2709 @Guy991  @Shelley159 @Mike-And-Jane0 @Andrea6232 @Robin4 @Helen3 

[Joan2709]

@Marcin65 

Thanks for giving us an update...

I suggest all my Host clients take screen shots of their conversations with Airbnb CS and keep them for future reference if needded, as messages with CS have sometimes "disappeared". Be sure to check archived messages as well...they could be stored there on Airbnb.