Secrets from a seasoned Superhost

[Stephanie]

Superhosts are experienced hosts who work towards delivering top notch experiences for guests. They are experienced in hospitality and communication who know how to meet the expectations of numerous guests. 

Some of the most popular ways to upgrade your hosting practice is to take great photos of your listing with a detailed description, setting the expectation of guests at the same time. Many members in the community like to share how they built their listing from scratch to superhost. Take a look at these topics to get informed: 

@Alexis140  says “I have a very simple rule. I treat all of my guests the way I would want to be treated if I stayed in their home.” in How to be a Superhost 

@Clara116 started a topic on [Festival] 7 things that seem to be 5 star makers which gives you a great overview of things that you as a host can prepare to create a 5 star experience. 

As a superhost, what kind of tips can you give to hosts who have just started hosting? What do you think is the most important thing that you did to maintain the status?

[Kelley3]

Directions regarding parking and checkin. If there is any days their car needs to be moved for street sweeping. WiFi sign on info., access instructions to any bikes, paddle boards, etc. info for extra towels and blankets.  Suggestions for dining and excursions,.  
I feel people want the info but also want their private so having the info in their check in works best

[Bel6965]

Before I wanted to become a host, I knew nothing of Airbnb, so I decided I could first use it as a guest so I could see how it works, check-in/out, what is provided from the host, communication and everything... 

I must say, some experiences teach us what to do and some others teach us what not to do. As in the case I learned that my place should never ever be uncleaned, and that communication is the very basic for building good and satisfying relationships, be them long or short term. 

In short, it is our duty as hosts to provide a sparkling clean place, this is not a bonus, this is our duty, if we are into hosting. 

Greetings to all, 

May the community grow bigger! 

[Jodie178]

So I have a newly remodeled beautiful condo in HI.  
6 Guests so far.  5 stars.  4.9 rating.  Now a guest came.

Said there were 4 guest.  6 if you include the babies. (which were not mentioned).  Love babies so not sure that would have mattered to me except I may have asked if I could do more for them.  Babies are people and they should be mentioned shouldn't they?  

THE PLACE WAS TRASHED. They were so disrespectful.  0 communication except to get internet code.   In 6 days I filled 2 outdoor garbage bags filled w/ diapers that had sat there (stunk up the place) for 6 days.  My cleaner ended up making an add'l 60$ for her extra time.  Next guests came in later thank God but what a chore to get it together in 6 hrs.  Their was food and trash every where.  The counters were full of open containers and food stuck everywhere.  The vacuum was taken apart and damaged.  Why?  The furniture was turned over, rolled up and all the linens were in a giant ball including a King comforter.  There was a complaint about noise.  I clean my place top to bottom.   I inspect and open things up hours before the guests come and leave a $100-150 gift basket filled w/ tea, and cookies and souvenirs, cutting board et al.  She has 8 excellent reviews...so I'm the new guy and I don't trust this "review" process.  She has not left a review. 

IF I leave a bad review and they haven't left a review yet -what is stopping them from lying about the care of my home?  They lied about the # of guest, so that "trust" has been broken.  I tried to communicate (as I do for all my guests) I make recommendations.  I feel a bit violated and I don't know what to do?  Super sad.  

[Mark996]

You take photos and make a complaint. This is why you take a deposit so you can deduct for extra cleaning etc. 

[Chance23]

Hey, just started today and lookin forward into the future of income for my youth. I think this is an amazing platform. I am just a bit lost if anyone could tell me how do I host someone’s property?

[Mark996]

Unfortunately, for me at least, Airbnb’s algorithm means I don’t get a lot of booking as I appear outside the search result. So unless you know our location or expand the map outwards you won’t see us. If you search a town or city on Airbnb it’s search result will start at the centre of the map, whereas booking.com take other factors into account such as your reviews etc. as a result 90% of our booking are through other platform as we are in the top 2 in the search results and yet we struggle l to make superhost status on Airbnb though no fault of our own. As a result Airbnb are  missing out on a great deal of revenue due to their algorithm. 

[Mr-Dennis1]

I agree with that the best way is to be in the guest shoes and visualize  what they want and asking yourself " why" to navigated to create a better experience to the guest...And you have to love what you are doing , that is key to do an excellent job.