Strict refund policy
08-10-2024
06:20 PM

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08-10-2024
06:20 PM
Strict refund policy
Airbnb cancelled a reservation with no penalties. Guest did not show up after finding out I live in the apartment in my own area. He then bullied me for a full refund. Threatened to arrive on the last 2 days with 8 men and threatened to shame me on Social Media and bad review. That’s why Airbnb finally worried about my safety cancelled the reservation. Now I found out a full refund was returned to him without my knowledge and Airbnb is withholding future bookings to add up to the refund amount. I feel robbed and consultants all say I understand and I’m sorry repeatedly without any answers to my questions. Very frustrating while waiting who knows how long for reply. It’s 3am here.
I have STRICT CANCELLATION POLICY
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Cancellations
8 Replies 8
08-10-2024
06:33 PM

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08-10-2024
06:33 PM
2 bedrooms but only 1 bed?
It's a little bit confusing, with the way your listing is configured right now, so I can understand where the confusion may arise from, especially for someone new to Airbnb.
If it's actually 1 bedroom, 1 bed, and 1 bathroom, then change the listing to appropriately reflect that.
08-10-2024
06:33 PM
08-10-2024
06:59 PM

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08-10-2024
06:59 PM
Seems very clear to me they are offering a room in a shared home @Zheng49
what is confusing about that ?
08-10-2024
06:59 PM
08-10-2024
07:52 PM

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08-10-2024
07:52 PM
2 bedrooms but only 1 bed. Can a room be called a bedroom without a bed? They are offering 2 rooms, not just one room. It just seems like 1 of the rooms don't have a bed, but they're calling it a bedroom.
I went over the listing description again, and it seems like the apartment consists of two bedrooms. The host resides in 1 of the 2 bedrooms. So the listing is actually just 1 bedroom, 1 bed, 1 dedicated washroom in that case. Or basically just a shared room like you said. The confusing part is the host listed it as 2 bedrooms, when it's just 1.
If that's the case, then the guest can easily use that reason to get the full refund from Airbnb Support.
14-10-2024
05:17 AM

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14-10-2024
05:17 AM
I’m advertising one bedroom with its own bathroom for guest to use.
shared kitchen and laundry.
the Host lives in other bedroom in the apartment.
14-10-2024
05:17 AM
14-10-2024
05:20 AM

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14-10-2024
05:20 AM
Host lives in one bedroom and other bedroom is for Airbnb guest.
why would I show a photo of Host’s bedroom?
problem has been guests book quickly without reading the description till after booking is confirmed.
14-10-2024
05:20 AM
14-10-2024
05:13 AM

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14-10-2024
05:13 AM
14-10-2024
05:13 AM

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14-10-2024
05:13 AM
I live in the apartment but they are using a potion of it. They are paying for 1 bedroom. In the description I have in capital letters HOST lives in apartment.
14-10-2024
05:13 AM
15-10-2024
03:09 PM

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15-10-2024
03:09 PM
It's not enough to write that the host lives in the apartment. The listing title should indicate how many bedrooms, beds, etc. are available for the GUEST to use.
15-10-2024
03:09 PM

