Stuck on photo verification

[Peter-E6]

Every time I try to verify my photo I get those three little dots and it just stays like that for hours. I've tried different lighting and I've done it on two different devices. How can I get verified.

[Shelley159 · Accepted solution]

Hi @Peter-E6 

In case it helps, I've seen this posted a number of times and it seems to sort out some unusual errors:

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[Peter-E6]

Thanks Shelley, I'm verified you saved my trip!