Super host

[PeeJay0]

I noticed for super host I’m at 3.33% cancellation. I contacted Airbnb as we have cancelled no one. They said “oh that’s when others cancel” - that’s totally out of my control. The could have found somewhere cheaper or decided not to travel etc - Thoughts on this one? 

[Shelley159]

No @PeeJay0 , the Superhost cancellation statistic is only host cancellations. 

You can look back through your bookings and see which ones have the status "canceled". Try to figure out which of those may have been processed as host cancellations instead of guest cancellations. 

[PeeJay0]

Thanks @Shelley159 that’s what I thought. 

[Bhumika]

Hi @PeeJay0 , did you back track to previous bookings and noticed anything based on Shelley's advice?

I am sharing these articles in case it sheds some more light on the topic : 

👉 What's required to be a Superhost 

👉 Valid reasons for cancelling a reservation as a host 

Please keep us posted!

Regards,

[PeeJay0]

I took her message and escalated again ! They fixed the issue and we have super host !