Support with Booking

[Ambika12]

I have a booking request for the client whose rating is 3.5. She has most recent 2 bad reviews, including damaged bedding and not following house rules. Sneaking in the pet dog. 

We have asked her strictly we don't allow pets( severely allergic) and our property is smoke free. Still she keeps sending booking  requests.

I don't want to damage my property but the client can even come back later by booking with someone else. Please advise what should I do in this case. 

Your advise is highly valuable.

Thanks

[Bhumika]

Hi @Ambika12 ,

Welcome to the Airbnb Community Center!

Did you eventually accept this booking? How did it turn out to be in the end?

[Sharon683]

You need to call Airbnb ASAP.  There are some instances where you must decline.

[Helen3 · Accepted solution]

Just decline request citing poor reviews @Ambika12