They did it again...tried to post the following and got an "error page". Only when I try to post this.
I tried to leave a reply earlier, but every time I click reply Airbnb makes me "sign in" and then conveniently everything I wrote disappears.
Let me try this again...
In the past month, Airbnb has manage to avoid doing anything about my almost $12k reimbursement request against a guest. The damage is so severe, we cannot rent our home and have now lost almost 2 months worth of rentals in our highest season.
The resolutions center has no contact number and no one actually responds to the emails. You only receive them, which leads me to believe the whole thing is run by AI.
We have called the CS number many times, all reps promise to "escalate" our issue yet NOTHING is actually done. You cannot get rep #'s and have to demand, yes demand bc they will not give out willingly, the call ref#'s. Everyone promises to help and no one does. Repeating the same nonsense the CS agent before gave "I'm so sorry" I understand", they are not and they do not.
We only received emails from resolutions 3 weeks into this process saying we were missing documents We reviewed the requirements and spoke to a CS agent who assured us we included everything necessary. We then received a threatening email giving us 3 DAYS to submit the missing documents (again never stating what was actually missing) or they would dismiss our request.
We of course emailed back asking for an explanation, explaining that we were told by CS that we had everything. No response.
Only AFTER the deadline, convenient, we receive an email from "Noah" stating that they could not "verify the contractor" on the quote and since it was "passed the deadline", they woud dismiss the request. This, of course, came as quite the shock.
I emailed back stating not only were they wrong, that we had also contact CS and spoke with Supervisors since they never bothered answering our emails, but also provide easily available documentation proving the contractor is licensed in our state. I provided the pdf and the link, that they easily could have accessed, even if they are a bot.
NO RESPONSE.
I called again just now and was promised the same garbage. I even asked if this was never actually going to be resolved and if I had to contact an attorney at this point. They tell me "no no no, we resolve". Supposedly yet another Supervisor is to call me, within 3 hours.
I am not hopeful. I'm collecting all of the unanswered emails we sent to resolutions and documenting every phone call so I'm prepared.
