We have a 4 week inquiry, any way to adjust cancellation policy so we aren't left holding the bag?

[Jeremy908]

So, 4 week inquiry for early next year. Our cancellation policy is full refund 5 days prior to check in. If these guests were to cancel 5 days prior, we are likely out 4 weeks of revenue unless we get some last minute bookings. 

Is there any way to send a "special offer" that maybe offers a discount for the 4 week stay but also changes the cancellation policy to be more strict just for this one booking? 

[Shelley159]

Hi @Jeremy908 

Unfortunately you can only have one cancelation policy that applies to all of your bookings.

[Helen3 · Accepted solution]

It's  worth you familiarising yourself with how cancellation policies work with Airbnb.

four week bookings go under Airbnb's long term cancellation policy , rather than your host cancellation policy @Jeremy908 

Do have a look on Airbnb's Help websites where you will find FAqs on all aspects of managing things on Airbnb including how the various host cancellation policies work 

[Joan2709]

@Jeremy908 

As @Helen3 mentions, there are 2 different categories for cancellation policies (standard and long term). One policy is for short term (less than 28 days) and the other is for long term stays (28days or more). You choose your policies in the Listing Editor/Cancellation Policy:

Special Offer

Yes, you can send a special offer. Be sure to include the total price for all nights, plus any fees like cleaning fee, addl guest fees, pet fees. Airbnb will apply the taxes and Guest Service Fee.