What questions do your guests ask you often?

Elisa
Community Manager
Community Manager

What questions do your guests ask you often?

What questions do your guests ask you often?What questions do your guests ask you often?

Hello everyone 😊,

I hope your week is going well.

 

I believe that as a host, guests’ questions provide valuable insights into their needs and expectations. These questions can vary widely, offering opportunities to build trust and showcase your hosting expertise. Reflecting on frequently asked questions can also help you enhance your listing by addressing them proactively in your description.

 

I’m curious to know, what questions do your guests often ask?

Share your experiences and tips in the comments below!

 

Wishing you a great day,
Elisa 🌻,


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13 Replies 13
Andrea6232
Top Contributor
Bergamo, Italy

Buongiorno @Elisa ,

 

even though I have prepared a Guidebook on Venice restaurants that I share with guests before their arrival, the question they ask me most often is "where can we go to eat?" 😂

 

Andrea

Buon pomeriggio @Andrea6232 😊

Thank you so much for sharing this here.

 

It's amazing to see how well you are prepared for your guests!

Could you share a picture of this guidebook? I’d love to see it.

 

Warm regards 🌻,

 


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Andrea6232
Top Contributor
Bergamo, Italy

Thank you for sharing this, @Andrea6232! 😊

 

This guide is wonderful. Did it take you long to create?

 

Warm regards, 🌻


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Andrea6232
Top Contributor
Bergamo, Italy

@Elisa not too long since it is based on my own experience 😋

Steven1764
Level 1
New York, NY

We often get asked about local activities, public transit ease of use and sometimes have discussions about life in general.

Susan5845
Level 2
Endicott, NY

It doesn't matter how thoroughly I explain everything and I have a very detailed information paper and inevitably they ask me the same questions that have already been answered!

 

My very first guest as an air B.N.B when I asked advice because she is an experienced traveler, she said assume nothing! People are stupid.  Hahaha. 

Hi @Susan5845

 

Can you give us a specific example of a question that a guest always asks you? I'm intrigued to know what that questions are. 😅

 

Have a wonderful day, 😃

Alex

 

 

Lorina14
Top Contributor
Bellevue, WA

@Elisa 

 

It’s usually where should I go to eat (and I have an extensive guidebook for the area with that included). Other times it is how far to a certain destination, or early check in requests, and once an unusual request, if our space was mold free which to my knowledge we are, as it was a new rebuild but the bones were not new but sometimes new materials can come with mold spores in it (! I know but it has happened to some), since the person had a severe issue, I advised them to go with a completely new construction but one can never be sure. 

Another unusual one was could they rent our garage for their show car they were showing the weekend they were visiting, where is the closest park (I have a great selection of local, a close state park and a couple of national parks in the guidebook too). 

Elaine701
Level 10
Balearic Islands, Spain

@Elisa 

 

I think this is a worthwhile discussion, so I'll bite:

 

In general, our guests don't ask many questions, but there are a few that pop up consistently. I sense that most guests don't bother reading the descriptions or amenities, and certainly not a "guidebook". We tried that a long time ago, but nobody ever bothered to read it. We do have an interactive guest information kiosk on the wall which provides a lot of information about the workings of the house, local restaurants, shops and services, realtime heating/cooling, energy consumption,  pool temperature, radio and TV channels, etc., so I think that may help answer a lot of questions.

 

Perhaps the most asked question is if we have baby cots. Although its clearly listed in the amenities list that we have 2.

 

Another occasional one is if the pool is heated in the winter. It's noted in the amenities that the pool is closed from December to March, which isn't actually the case, it's just that the pool temperature is quite cold in those months (10-15c), so we don't want to set any expectation that the pool will be useable. Yet we've actually had a few guests use it at these cold temperatures. I suppose if you live in Sweden, it feels like summer here in February.

 

Otherwise, we do get the rare "do we have to bring our own bed sheets and towels and toilet paper?" or "does the kitchen have a refrigerator?" (it's in the photos).  Oh boy... If they haven't booked it, I will generally recommend another place to guests who ask these kind of questions. 

 

Other than that, after guests arrive, they may ask about a restaurant or taxis, which I'm happy to answer. Lately, we've been getting a few inquiries if we'd like to sell the property to them. Hmmm....

 

 

Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @Elaine701 

Please give more details about this:

"we do have an interactive guest information kiosk on the wall which provides a lot of information"

I don't think it's in one of the photos but I want to know how it works please!

 

Elaine701
Level 10
Balearic Islands, Spain

@Shelley159 

 

Hi Shelley 

 

It's just an android tablet housed in an inexpensive wall mount case. It has some software on it that turns it into a kiosk. It boots up into the kiosk. It's just a web browser permanently fixed on a website that provides all the content, easily modifiable from anywhere (with administrator login of course).

 

It's tied in to our smart home system and our guest management system, and also has a scrolling gallery of local attractions, events, restaurants, supermarkets, etc, some tips about the house, and also a few key house rules. It also displays in English, German, French or Spanish based on the preference of the guest (it automatically changes to the guest's native language before their arrival, but the guest can change it). 

 

The guest has no control other than what you give them. They can't for example, leave the kiosk mode and browse the web with it. It's fixed on the website we created for it.

 

If you're interested, I'll post photos and descriptions of what it is and how it works. 

 

But we have guests at the moment, and I can't go in and take photos. 

Shelley159
Top Contributor
Stellenbosch, South Africa

Thank you @Elaine701 

Yes I'm interested! I'm sure others will be too. Even if it's not something all of us could set up right away, it's always good to keep these things in mind until you figure out whether and how it can work in your listing. Take your time, but it would be nice to see the photos and details when you can get them!