What's your preferred form of communication with guests?

[Elisa]

Hello everyone 😊,

I hope your week is going smoothly.

I would like to discuss the way you choose to communicate with your guests.

Using the Airbnb platform to exchange messages offers advantages in terms of security and record-keeping.

On the other hand, texting allows for responsiveness and a sense of connection that can strengthen the relationship with your guests. Phone calls, meanwhile, enable direct and personal interaction, though some guests might prefer to avoid verbal conversations, especially in an international context.

What’s your preferred method of communicating with your guests: through Airbnb, by text, by phone, or perhaps by email?

Wishing you a great day,
Elisa 🌻

[Josephine-Akosua0]

I also generally prefer the ABB app so there is a track of the convo. However, once people get into town and are out and about, often it's easier for them to use sms or whatsapp. However, I don't do this with everyone, just guests who seem to be more trustworthy. Sometimes I need to use email to send visa letters. 

[Øivind1]

I prefer to keep all communication through Airbnb's platform. This way, I can see if messages have been read, and if it takes a long time for them to be seen, I’ll follow up with an email or SMS, mainly to inform them that I’ve sent messages via Airbnb. 🙂

[Elisa]

Hi @Øivind1  😊, 

Your approach is amazing!

I am curious, which messaging app do you use, WhatsApp or iMessage?

Warm regards 🌻,

[Øivind1]

To follow up, if they haven't read the message on the Airbnb app, I send a good old-fashioned SMS via phone or an email.

[Elisa]

Hi @Øivind1 😊, 

Thank you for letting me know!

I really like old-fashioned SMS via phone or email. Do they usually reply to this?

Warm regards 🌻,

[Muhammad516]

Whenever I communicate with someone with   Airbnb, I wish to have a cup of tea of them.
So refreshing environment while you are on Airbnb.

[Elisa]

Hi @Muhammad516 😊, 

This is a very great feedback! 

I like the idea of having a cup of tea before your host arrives. Do you usually spend a lot of time talking with them before their arrival?

Warm regards 🌻,

[Akshay104]

If you wanna growth like Future bookings,Reviews, Profile building better stick to Airbnb

[Elisa]

Hi @Akshay104 😊,

Thank you so much for sharing your thoughts!

I’m curious, what’s your perspective on your preferred form of communication with guests?

Looking forward to hearing your thoughts!

Warm regards 🌻,

[Victor4287]

I would prefer by Airbnb platform or by Airbnb text. Thanks

Victor 

[Elisa]

Hi @Victor4287 😊, 

Thank you for sharing your preference!

Why do you prefer the Airbnb platform or communication via Airbnb messages?

Warm regards 🌻,

[Zheng49]

I would prefer to communicate with my guests via Airbnb. By keeping the communication in the Airbnb message thread, it makes it easier for a support ambassador to look through in the future.