What to do for complaint thats out of my hands

[Laura2811]

The guest staying at the Airbnb has complained about the chickens next door keeping them awake early morning. It is clearly listed in the air B&B posting that there is chickens next door. There has never been an issue with any previous guests. No one has ever complained about the chickens. As they are not my chickens I cannot do anything about this. They are threatening to call the cops on the neighbors for noise violation. I don't want them to harass The Neighbors. But I do not know what I am supposed to do about something that is out of my control. Please any advice would help

[Linda108]

You do note chickens next door, but the complaint is a rooster at 2 in the morning.  You cannot do anything about your neighbor's chickens, but you could add it to the pictures with the caption, "Meet my neighbor, Mr. Rooster who might crow in the middle of the night, so bring ear plugs!"  Also add a picture of the bees.  You also might keep ear plugs available for guests.

[Mark116]

@Laura2811   I doubt a rooster crowing meets the threshold of a noise violation.  If it were me, I would encourage them to leave and refund whatever days they haven't used, you want to get rid of these people before they cause problems between you and the neighbor.

[Sarah977]

@Laura2811  You should definitely disclose the existence of the rooster in your listing, which is quite a bit different than just saying there are chickens, which only make some little clucking noises, not something that would wake people up. And provide earplugs for your guests.

That said, guests booking a place and then even thinking about reporting a neighbor, who I imagine has been living there with his chickens and roosters for quite awhile, is outrageously entitled behvior. If they don't like it, they should leave.

I agree with Mark, tell these guests that it's unfortunate, but it doesn't seem that your place is suitable for them and try to get them to go. Be prepared to not get paid for remaining days, and they may even get a full refund from Airbnb- they are pretty obviously the kind of people who are going to demand one, but its better than them creating bad blood with your neighbor.

[Anonymous]

@Laura2811  Give your guests a complimentary bucket of KFC, and say "I've done what I can."