Where do I find the cancellation policy a guest has chosen?
26-11-2023
09:16 PM
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26-11-2023
09:16 PM
Where do I find the cancellation policy a guest has chosen?
Hi there! I do not have instant booking activated, so a possible guest made a request for reservation but I can't see what cancellation policy she has chosen. For me it is important to know to alert her about refunds, since I had problems with it before and I want any guest to be aware that if they choose to have a 10% discount they will not be refunded if they cancel the reservation.
26-11-2023
09:16 PM
2 Replies 2
27-11-2023
08:15 AM
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27-11-2023
08:15 AM
@Fabianne0 Just explain the situation to them in general terms such as 'Please be aware that if you have chosen the cheaper, non-refundable option we will not refund in the event of cancellation'. They still get the 48 hour free cancellation period so can always cancel if they don't like this.
27-11-2023
08:15 AM
29-11-2023
03:29 PM
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29-11-2023
03:29 PM
@Mike-And-Jane0 but I can't see if they have chosen that option anywhere, there is only one price there with no indication at all.
29-11-2023
03:29 PM