Why do I suddenly have no bookings?
Answered!
31-03-2016
04:31 PM
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31-03-2016
04:31 PM
Why do I suddenly have no bookings?
Hi!
When we first put up our listing on Airbnb, there were a number of enquiries coming in everyday. But since the last 3-4 days, there's a sudden halt in enquiries.
I wonder if anyone encountered the same issue recently? Is it something wrong with my listing?
Some enlightenment from other Hosts/Airbnb would be of great help!
Thank you 😊
Answered! Go to Top Answer
Top Answer
13-06-2019
01:06 AM
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13-06-2019
01:06 AM
@Denise710 @Marie70 @Helen19 @Helen427
Girls, I am now of the opinion this is a glitch in the system and the reason it has not been fixed is because it is smasmodic, it is random and they can't track down where the error is! I don't know this but I suspect it!
I consistently average 10-12 reservations a month, have been doing so for the past 18 months. Even when my total views for the month were down to 320-360 I would still get at least 10 bookings.
From the last week in March this year, through all of April and into May (Over 5 weeks) I did not get one new booking....well that is not strictly true I did get 3 bookings as a result of pre-approvals I gave back in February. Apart from that absolutely nothing! At one stage my views page showed 1 new booking for past 30 days
I got onto CX and asked them to check on the status of my listing.....were they seeing something that I was not...or had my account been subject to internal treatment by Airbnb. She assured me all was good with my account and gave me a lot of stats....some that I was not even aware of and she said it must be just seasonal!
Within a day of making that call, all of a sudden the reservations are coming again. I have had 16 Airbnb bookings and 4 Stayz bookings in the past 30 days........
Now at that point, my reaction was CX probably did a bit of resetting and got the booking ship upright again.
But I did have an interesting enquiry though. The guest said he had tried 3 or 4 times to book my listing in that drought period and he could not get past the check-out page. As soon as he tried to submitt for payment, the site said booking failed, try again later. They waited for a couple of weeks and were about to go somewhere elsewhere and thought they would give the booking of my place one last try and, it went through! It was accepted. I asked him if there had been an issue with his payment method and he assured me there was nothing wrong on his end, it seemed to be an Airbnb problem!
Now fortunately this has not cost me anything, I had plenty of upcoming bookings anyway but I have heard of some hosts here who are being devistated by a sudden lack of business so I suggest keep on badgering CX. The more we get on their backs the more likely we are to try and hget to the bottom of this....what ever it is!
Cheers.....Rob
209 Replies 209
21-02-2017
03:32 PM
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21-02-2017
03:32 PM
I use to be casually booked out for the month but now there's a dramatic drop in bookings. I brought the price down from $100 to $80 but still people arent booking. 90% of my reviews are positive, I just get 4 stars for location but what is the reason for the sudden drop in bookings???
Please help.
21-02-2017
03:32 PM
21-02-2017
05:06 PM
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21-02-2017
05:06 PM
It seems very strange - I tried to contact Airbnb but ?????????????????
I thought I was doing okay in regards to inquiries throughout January.
In January I got a booking for February. But since the end of January everything went dead.
I had 5 consecutive inquiries and then one of the inquiries booked, and turned around and immediately cancelled - within hours the same day. Since then absolutely nothing.
I tried to generate interest by lowering the nightly price, changed photos, added a larger bed, edited my main photo and listing name - still nothing at all.
Then to make things worse, the guest who had booked for February, while she was staying with me, told me she could no longer find my listing in her Airbnb searches ( that was before I had edited the listing name). I did my own Airbnb search and could not find my listing anywhere.
This all seem very strange. Could someone take a look at my listing and give some feed back. Much appreciated.
Cosy & Nice One Bedroom Apt - in Ocho Rios Area (used to be Comfy One Bedroom studio Apartmenho Rios Area).
Nancy
21-02-2017
05:06 PM
21-02-2017
05:10 PM
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21-02-2017
05:10 PM
My reviews have all been positive; 6 so far with an overall 5 stars rating !!!!
Nancy
21-02-2017
05:10 PM
21-02-2017
10:20 PM
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21-02-2017
10:20 PM
After a couple of seasons I've learned to roll with it. They bounce back. Have there been more listings added in your area? Is there an event hat draws people at certain times of the year.
Treat your listing like a lover, touch it everyday. Log in, block a day, save it, unblock it. All the best. X
21-02-2017
10:20 PM
22-02-2017
12:44 AM
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22-02-2017
12:44 AM
Thanks for responding Simone. With the Christmas season just past, I was wondering if that was a draw for bookings.
I hear you about " touching "the listing everyday. I do. Sometimes I think I am touching it too much:)
Regards
Nancy
22-02-2017
12:44 AM
04-03-2017
03:30 PM
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04-03-2017
03:30 PM
Hi @dede .......I too am experiencing this....I have gone from super busy to nothing.....I would love for you to review my site and give me your feedback....It would be much appreciated....Mel 😊
04-03-2017
03:30 PM
12-09-2017
05:16 PM
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12-09-2017
05:16 PM
Hi Mel
Im Shellie from Sassafras in the Mount Dandenong in Victoria
We have also noticed a very sudden drop off.Busy since last October when we joined.
and nothin now for three weeks.
Doesnt seem to be a lot of newbys,but they do sneak in I guess.
I'd like to search for you,what are you called?
12-09-2017
05:16 PM
04-03-2017
05:58 PM
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04-03-2017
05:58 PM
We have been on AirBnB since December, and I have been following all of the guidelines. I monitor prices to be a bit on the low to competitive side (since we are new), we keep the garden and house looking great, and have created a thorough profile for ourselves and our listing. From the day we started we got inquiries (we are in Orlando, Florida area, about 30 miles from parks), although not everyone booked, we felt like we were in the market. We got fully booked for Feb. and Mar., but now.... crickets. I hear nothing. We haven't changed anything except adding a few extra photos, and adding a foreign language version of our page which I though would be helpful. Our calendar is completely open from April 15th on. It is so strange not to even get inquiries. When I look at the stats for the past 30 days it says 286... less than 10 per day? Does anyone have any ideas why we would just drop off the algorithm or something? We did have one guy who unfairly gave us 3 stars for cleaning because our bathroom and kithen were "outdated." That does not mean they were not clean... I am a neat freak, and a germ freak, so I know they were spotless, speckless, super clean. Could that rating have made AirBnB shun us? Here is the listing: https://www.airbnb.com/rooms/16123509
Appreciate any advice from other hosts.
04-03-2017
05:58 PM
06-03-2017
01:06 AM
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06-03-2017
01:06 AM
Hello -
My experience has been with visibility. Once a month, I change my title and price. This has helped because the website "system" thinks you're a new listing so you are put in with the newer listings thus, more visibility.
I don't think the guest 3 star rating should hurt. One other thought, by April, doesn't tourism slow down in Florida?
Hope this is helpful.
06-03-2017
01:06 AM
13-03-2017
11:14 PM
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13-03-2017
11:14 PM
Hi!
I am having the same problem. Can you please check my profile as well? Much appreciated thanks!
Salman
13-03-2017
11:14 PM
21-03-2017
11:53 PM
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21-03-2017
11:53 PM
Currently experiencing the same problem 😕
Can you overlook my profile and see if there's anything I should change.
Thanks
21-03-2017
11:53 PM
26-03-2017
10:53 PM
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26-03-2017
10:53 PM
Hello. I just joined. Had regular bookings all week then it all stoped i eben got good reviews and no cancellations.
Do i appear in the listings. Whats gone wrong ?
26-03-2017
10:53 PM
27-03-2017
02:29 AM
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27-03-2017
02:29 AM
Me too barely a whisper this year, very different from last year and the year before when I had so many inquiries I had to turn away quite a few people. Anyone have any ideas why?
27-03-2017
02:29 AM
27-03-2017
03:02 PM
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27-03-2017
03:02 PM
Hello -
Becasue more and more people are becoming hosts, your listing gets pushed down in the viewing. You need to periodically change the name and price of your lilsting so your listing seems "fresh on the market, new" and is more visible when folks are looking. Make sense. Hope this helps.
27-03-2017
03:02 PM
27-03-2017
03:10 PM
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27-03-2017
03:10 PM
You can't change the name of the listing.
The best thing you can do is to update your calendar everyday by editing the TEXT within the listing. That's what updates the calendar. I know.... it makes no sense but what are you gonna do.
Also, look to see how many views you've had this week. If you have good numbers, and @Omar48, you do, then people just aren't travelling.
I've seen a hit come "bigly" since our US elections.
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