You’ve reached the max confirmation attempts. Try again in 24 hours

[Farhin1]

When trying to verify my phone number in Airbnb, it says, "you've reached maximum confirmation attempts, try again in 24 hours."

But I didn't try to verify my number before. What is causing this?  Please help. 

[Lorina14]

@Farhin1 

This is a community of guests and hosts, so I would suggest reaching out directly to Airbnb customer service to get help on this. A while back when I started on these boards I got that same response but it was because I logged into the community center too many times (it logs you out often or if you close the app you have to reverify). Maybe someone accidentally was trying to verify with your number so it blocked you?

@Rebecca @Elisa (community board moderators but not directly customer support) is there a team you could send her concern to?

[Farhin1]

Hi Lorina14,

Thank you for your reply. I don't have my account logged in any other devices other than my own. I need to urgently book a place, but I cannot proceed to booking without verifying my phone number. When I enter my phone number, I'm given a pop up that says I've reached maximum attempts. But I did not make any attempts at all, nor is my account logged in anywhere. 

I'm in a difficult spot, so I'm reaching out to the community, in hopes someone faced this and was able to resolve it. Thank you again. 

[Lorina14]

@Farhin1 (If you type the @

then the person’s name it will notify that person you mentioned them)

Please call Airbnb customer service as this is a tech issue.

Airbnb toll free customer service: +1  (844) 234-2500 or reach out to them in your app to chat. You have to select that you want help, chat or call (then it will give you the number) then you will be connected with a bot first then an agent.

I don’t know if the number is the same internationally but it is a toll free number. They outsource their support so support is available 24/7.