auto cancellation
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24-04-2023
12:59 AM

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24-04-2023
12:59 AM
auto cancellation
I did a reservation and paid around 400 euros in Austria. Added a government ID on the site but I got an email that The photo is not good and to upload another photo.
While I was trying to do that I had to remove the ID and My booking got cancelled automatically. A refund of 50 euro was initiated and rest 350 euro is not refunded. I dont understand what happened. I want the full refund or a rebooking on the same property . This looks like a bug in the system. Can you please advise how to not loose my money. My vacation is totally ruined now
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24-04-2023
12:59 AM
Top Answer
24-04-2023
07:39 AM

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24-04-2023
07:39 AM
Hello @Amarjit5
You've reached out to the community center of Airbnb rather than Customer Service so as a host myself, I suggest you contact the CS for your area to get your reimbursement.
I can see that your ID has been verified but your profile content hasn't been filled so I can't see where you come from to give you the phone number to call, sorry.
All the best
Joëlle
24-04-2023
07:39 AM
2 Replies 2
24-04-2023
07:39 AM

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24-04-2023
07:39 AM
Hello @Amarjit5
You've reached out to the community center of Airbnb rather than Customer Service so as a host myself, I suggest you contact the CS for your area to get your reimbursement.
I can see that your ID has been verified but your profile content hasn't been filled so I can't see where you come from to give you the phone number to call, sorry.
All the best
Joëlle
24-04-2023
07:39 AM
24-04-2023
06:51 PM

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24-04-2023
06:51 PM
Hi @Amarjit5 ,
As Joelle suggested below, have you been in touch with Airbnb Customer Support to get through this refund?
You can also look into ways to contact customer support through this article: https://www.airbnb.co.uk/help/article/1542. I hope it helps you to reach out for necessary help.
24-04-2023
06:51 PM

