I did a reservation and paid around 400 euros in Austria. Added a government ID on the site but I got an email that The photo is not good and to upload another photo.
While I was trying to do that I had to remove the ID and My booking got cancelled automatically. A refund of 50 euro was initiated and rest 350 euro is not refunded. I dont understand what happened. I want the full refund or a rebooking on the same property . This looks like a bug in the system. Can you please advise how to not loose my money. My vacation is totally ruined now
You've reached out to the community center of Airbnb rather than Customer Service so as a host myself, I suggest you contact the CS for your area to get your reimbursement.
I can see that your ID has been verified but your profile content hasn't been filled so I can't see where you come from to give you the phone number to call, sorry.
You've reached out to the community center of Airbnb rather than Customer Service so as a host myself, I suggest you contact the CS for your area to get your reimbursement.
I can see that your ID has been verified but your profile content hasn't been filled so I can't see where you come from to give you the phone number to call, sorry.
As Joelle suggested below, have you been in touch with Airbnb Customer Support to get through this refund?
You can also look into ways to contact customer support through this article: https://www.airbnb.co.uk/help/article/1542. I hope it helps you to reach out for necessary help.
